Send and trace files

The technical support engineer will tell you which type to select. Errors Important Recommended All Tracing will start. If the engineer did not specify which events to trace, leave the type as Recommended and click Enable traces. Reboot the computer. Reproduce the issue. Stop tracing. Close the application. Trace files have been created.

For example: KAV. See this article for instructions. The Kaspersky Lab folder containing the trace files will open. Click Send report to Technical Support. Select the Operating system information and Data received for analysis checkboxes.

If enabled accidentally, trace collection may account for disk space shortage. In the main application window, click. In the Support Tools window, click Open. In the Traces section, select the type of events to trace. The technical support engineer will tell you which type to select. Errors Important Recommended All If the engineer did not specify which events to trace, leave the type as Recommended.

Reboot the computer. Reproduce the problem. Close the application. Trace files have been created. For example, KSDE. See this article for instructions. The Traces folder containing the trace files will open.

Click Send report to Technical Support. The Kaspersky Lab folder containing the trace files will open. Click Send report to Technical Support. Select the Operating system information and Data received for analysis checkboxes.

Wait until the report has uploaded to the server. The report with trace files has been sent. Online Help Download. What is this status? Feedback on Technical Support Site Please let us know what you think about the site design, improvements we could add and any errors we need to eliminate.

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